Privacy Policy

It is Ruth Milburn & Associates’ policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy for this website below. For our separate client privacy policy please get in touch.

Who are we?

We are Ruth Milburn & Associates, a Speech & Language Therapy service run by Ruth Milburn.

Ruth Milburn & Associates will be what’s known as the ‘Controller’ of the personal data you provide to us. We take your privacy seriously.

How do we collect information from you?

We only collect information about you when you provide it to us, and when you use our website.

Information you provide through our website: this includes your information such as your name and email address when you correspond with us through our contact form.

Information collected automatically: this includes your IP address, your operating system, browser type and country, used for security. This data is anonymised.

Why we need your data

We need to know your basic personal data in order to provide you with our services, and correspond with you. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.

What we do with your data

We use the data you provide on the contact form to correspond with you. We may use your information to carry out our obligations arising from any contracts entered into by you and us.

We use anonymised data collected automatically for security reasons and to make sure the website can be viewed by as many people as possible.

All the personal data we process is done so by us in the UK, however for the purposes of IT hosting, email hosting and maintenance this information may be located on servers outside the European Union. No third parties have access to your personal data unless the law allows them to do so.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may transfer your personal information to a third party if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Data submitted on the contact form is not stored on the website but rather emailed to us directly.

Security

We do our best to keep your Personal Data safe. All information provided via the website is encrypted using secure socket layer technology (SSL). Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Children

Our services are not directed to individuals aged under 16. If you are aged under 16, please get your parent or guardian’s permission before providing us with any personal information.Ruth Milburn & Associates does not process data from those under 16 without explicit permission from a parent or guardian.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Cookies

Cookies are small amounts of data that are used to perform functions and enhance your experience when using a website.

We use cookies on the Ruth Milburn website to help track user activity and ensure the contact form functions correctly. In general, browsers are set up to accept cookies. However, you can find out how to disable them by visiting the Help section of your browser or by visiting sites such as Aboutcookies.org.

Please note that if you disable cookies on a website then you may lose some functionality and this may negatively effect how you can use the website.

We DO NOT use cookies for advertising purposes.

First party cookies

These are our own cookies, used by us.

PHPSESSID – used by our contact form to help ensure functionality.

Names prefixed by wordfence_ and wfvt_ – These are used by our security software to help keep the website secure.

cookie_notice_ – Used by our Cookie Notice plugin

What are your rights

If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated at enquiry@ruthmilburn.co.uk.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/

Changes to our Privacy Policy

We may change this privacy policy from time to time so please check back to ensure you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

If you have questions or concerns about how your information is handled, please email us enquiry@ruthmilburn.co.uk.

Terms & Conditions

Please view our Terms & Conditions statement.